Exceptions / non-returnable items
Unfortunately, we cannot accept returns on: sale items, items purchased with a discount code, and gift cards.
We also do not accept returns for custom products (such as special orders or personalized items like hand cut tanks).
All sales are final on underwear and swimwear for hygiene purposes.
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Request an exchange by contacting us at email@example.com with your order #. Once the exchange is granted, we will email you a return label to send item back. Please make a separate purchase for the new item for faster processing and we will refund you for the original item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return question at firstname.lastname@example.org.